REFUND POLICY

Try it with confidence.

The first payment for an Individual or Business plan includes a 14-day money-back guarantee.

Eligibility

Request a refund within 14 calendar days of the first successful paid-plan charge. The guarantee applies once per customer and workspace. Renewal charges are not part of the guarantee; cancel before the next billing date to prevent renewal.

How refunds work

Contact the merchant support address shown on your Dodo Payments receipt. Include the workspace email and payment reference. Dodo Payments returns an approved refund to the original payment method. Bank processing time can vary.

Access after a refund

Paid access ends when the provider confirms the refund. The workspace returns to the Free plan and its current limits. A refund does not automatically delete workflows, documents, or files stored in connected services.

Your rights

This policy does not limit any refund or cancellation rights required by applicable law. Dodo Payments is the merchant of record and processes payments, taxes, invoices, and refunds.

Updated October 23, 2026.